Privacy Policy and Personal Data Processing
SOULMATE SOFTWARE

Effective Date: May 10, 2025

1. General Provisions1.1. This Privacy Policy outlines how the Soulmate app (hereinafter referred to as the “App”) collects, uses, stores, and protects your personal data when you use the App.
1.2. By using the App, you agree to the terms of this Policy and provide your explicit consent to the processing of your personal data in accordance with the provisions outlined below.

2. Data ControllerData Controller: SOULMATE SOFTWARE FZCO
Registration Number: 84737745
Registered Address: Digital Park, Dubai Silicon Oasis, Building A1, Dubai, UAE
Email: hello@slmt.tech

3. Legal Basis for Data ProcessingWe process your personal data based on the following legal grounds:

• Your explicit consent provided through the App
• The necessity to fulfill a contract (e.g., to provide the App’s core functionality)
• Legitimate interests (e.g., to improve service quality, prevent fraud)
• Compliance with platform policies (Apple Developer Program, App Store/Google Play guidelines)
• Other applicable international data protection frameworks (e.g., GDPR, CCPA)

4. Data We CollectWe may collect and process the following categories of personal data:

• Identification Data: name, gender, date of birth, profile photo
• Contact Data: email address, phone number (for account verification)
• Profile Data: preferences, responses to psychological or compatibility tests, optional astrological/numerological characteristics
• Technical Data: IP address, device model, OS version, cookies, advertising IDs (IDFA/GAID)
• Interaction Data: messages, likes, matches, and other in-app communications

5. Purpose of Data ProcessingYour data is used for the following purposes:

• User registration and authentication
• Generating personalized profiles and compatibility algorithms
• Enabling communication features (chat, likes, recommendations)
• Improving app performance and analyzing user behavior
• Providing technical support and customer service
• Sending service-related notifications (with your consent)
• Complying with legal and platform requirements

6. Your RightsDepending on your jurisdiction, you may have the following rights:

• Access to your personal data
• Correction, updating, or deletion of your information
• Request to delete your account and cease data processing
• Withdrawal of consent at any time
• Right to file a complaint with the relevant data protection authority
• To exercise these rights, contact us at: hello@slmt.tech

7. Data RetentionWe retain your personal data for as long as your account is active, or until you request its deletion. In some cases, data may be retained longer if required by law or for legitimate business purposes.

8. Data SharingWe do not sell or rent your personal data. We may share it only with:

• Trusted service providers (e.g., hosting, analytics, email services) under strict confidentiality terms
• App stores (Apple / Google) to process subscriptions and transactions
• Law enforcement or regulatory authorities, if required by applicable international law

9. Data ProtectionWe implement appropriate legal, technical, and organizational measures to protect your data from unauthorized access, accidental loss, alteration, or disclosure.

10. Children’s PrivacyThe App is intended for users aged 18 and above. We do not knowingly collect data from individuals under 18. If you believe we have received such information by mistake, please contact us and we will delete it immediately.

11. Changes to This PolicyWe may update this Privacy Policy from time to time. The most current version will always be available at: https://slmt.tech/privacy

12. ContactIf you have any questions or comments regarding this Privacy Policy or how we process personal data, please contact us:

Email: hello@slmt.tech
Working hours: 10:00–22:00 (UTC+3), weekdays